Eduardo Loureiro

pt/en

In Convenience (2026)

You probably use food delivery apps. Some people use them every day, but the labour behind the convenience of this service is often taken for granted. Are customers aware of the working conditions of delivery riders? I interviewed ten delivery riders in London to find out.

Alternating phrases. I can’t blame him for wanting to go fast; He had finished his masters in HR; He worked every day from 7am to 11pm; Was I disturbing his unpaid break?; He did delivery as a ſide job; Of course I'm looking for another job; It's hard for the illegals; Riders who do a poor job should be payed less; He thought I was looking for work; I couldn't understand him.
Interview highlights screen-printed to kraft paper bags.
Ten kraft paper bags with phrases printed on them and receipts stapled to them on top of a canteen table.
Each interview is printed on receipt paper and stapled to a kraft paper bag.
Audience interacting with the installation.

“People don’t know what it’s like working as a delivery rider”, said one of the workers. How would app users engage with stories about delivery riders in a public space as opposed to the digital environment of delivery apps?

Two receipts.
Detail of two interviews on receipt paper.
Close-up picture of the installation.
Detail of the installation.

The installation displays ten stories based on the interviews, each one printed on receipt paper and stapled to a food delivery bag, both materials familiar to the delivery experience. QR codes show other iterations of the project on Instagram

Close-up photo of a poster on wall outside a pub. The windows have graffiti.
The street poster featuring one of the interviews was an early iteration. Receipt paper stapled to silk-screened kraft paper.

Some interviews were quick interactions, others were longer conversations, as in-depth as my interrupting them during working-hours allowed. Without realising, I was being inconvenient, interrupting their breaks, disturbing the rare opportunities they have to rest.

Photo of a bed with two very long receipt prints on each side. The word work is repeated on both receipts.
Early iteration showing a traditional 40-hour work week (left) and the work week of one of the riders I interviewed. Receipt paper.

References